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Head, Personal Banking (Assistant Manager – Deputy Manager) at Sterling Bank Plc

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Head, Personal Banking (Assistant Manager – Deputy Manager) at Sterling Bank Plc

Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.

We are recruiting to fill the position below:

Job Title: Head, Personal Banking (Assistant Manager – Deputy Manager)

Location: Lagos
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance

 Job Summary

  • To develop specific products/initiatives tailored to all individual segments in the Retail space that compete favourably in the marketplace whilst acquiring partnerships that will drive liability and scale-up risk asset portfolio, and ensure minimal NPL is maintained and customer satisfaction is optimized.

Accountabilities

  • Research on ways/trends to enhance existing liability products. Propose new initiatives/offers that will enhance risk asset and liability generation.
  • Identify and select customers for strategic partnerships; come up with new initiatives/propositions to enhance our products and offerings.
  • Mitigate income loss through proper balance sheet review.
  • Drive reactivation of accounts through digital means and customer engagement.
  • Ensure that all relevant policies and procedures are followed according to established guidelines, implement recommended improvements, and recommend changes when necessary.
  • Onboard new communities on Specta Basic and merchants on PaywithSpecta.
  • Manage relationships directly or indirectly through existing Relationship Managers (RMs); engage RMs and external customers on delinquent loans to reduce the Retail NPL.
  • Conduct periodic market competitive analysis
  • Ensure all issues/requests sent to the team on CRM are resolved within SLA.
  • Define performance goals for team members and monitor/evaluate achievement of such goals.
  • Monitor performance of Specta loans.
  • Provide business advisory services to customers.
  • Engage branches to gain insights into business performance.
  • Provide reports on the performance of Specta products for MPR.
  • Design various campaign strategies to proactively engage customers to contribute to the revenue drive of the bank.

Person Specification/Job Profile

  • Highly numerate, comfortable analyzing complex financial data.
  • Lead the planning, implementation, delivery, and continuous improvement of digital/tech solutions for the organization
  • Good Leadership/Managerial Skill
  • Capable of executing initiatives in line with the strategic direction.
  • Has a proven track record of successfully line managing and developing a team.
  • Expert in selling complex, often customized products and services to significant customers.
  • Manage a sales department to achieve sales targets over a significant area.
  • Demonstrated track record of planning, managing and delivery of complex cross-functional projects from conceptualization to launch
  • Expert in Critical, design thinking principles and methods
  • Expert in analytical and business management skills
  • Very good in Product Strategy, Development and Management
  • Digital Customer Acquisition and Management
  • Customer Industry Awareness
  • Customer Lifecycle Management and Strategic Planning
  • Very sound in Market Research and Business Intelligence
  • Sales & Marketing and Brand Management

Job Experience

  • At least 6-8 years of cognate experience in the banking industry

Required Competencies
Functional/Technical Competencies:

  • Product Knowledge
  • Customer Relationship Management
  • Complaint Management
  • Customer Identification
  • Business Acumen
  • Marketing & Sales
  • Anti-money Laundering
  • Service Level Management
  • Documents/ Records Management
  • Digitization
  • IT appreciation
  • Understanding of Extant Guidelines & Regulations

General Competencies:

  • Quality Assurance
  • Reporting
  • Communication Skills

Behavioural Competencies:

  • Interpersonal Relations
  • Initiative
  • Decision Quality & Problem Solving
  • Time & Self-Management

Organizational Competencies:

  • Attention to Detail (Excellence)
  • Continuous Learning
  • Drive for Results (Efficiency)
  • Customer focus

Application Closing Date
8th October 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

OTHER VACANCIES

Justin Okere
Justin Okere
Dr. Justin Kelechi Okere has a Ph.D (Distinction) in Natural Resources and Environmental Management (Impact Assessment and Remediation) from the University of Port Harcourt, Nigeria; Certified by Ivy universities including Harvard, Stanford and MIT. He is also certified by NEBOSH, UK. Dr Okere is an Environmental Consultant and presently the Head, Department of Chemical Sciences, Hezekiah University, Imo State and Adjunct Lecturer at University of Port Harcourt. Due to the high unemployment rate and degradation of the environment, he has decided to use this Globupdate platform to enhance humanity as regards the mentioned issues and more.

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