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Desk Officer – Issuing Dispute Management at First Bank of Nigeria Limited

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Desk Officer – Issuing Dispute Management at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has an international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Desk Officer – Issuing Dispute Management

Job Identification: 353
Location: Lagos

Job Description

  • Carry out the prompt resolution of dispute and customers’ complaints on dispense errors
  • Monitor assigned complaints across digital channels are resolved within TAT
  • Ensure all issues logged on CRM are closed considering the SLA with the customers.
  • Ensure resolution of all second-level electronic transaction complaints in the bank.
  • Generate, collate and process issuing transactions files daily for claims processed on behalf of the bank’s customers on Mastercard.
  • Review chargeback processing to ensure other banks’ claims on FBN customers are genuine.
  • Ensure timely and proper resolution of customers’ complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
  • Processing chargebacks on claims

Requirements
Education:

  • Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline

Experience:

  • Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files.
  • Analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
16th November 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

OTHER VACANCIES

Justin Okere
Justin Okere
Dr. Justin Kelechi Okere has a Ph.D (Distinction) in Natural Resources and Environmental Management (Impact Assessment and Remediation) from the University of Port Harcourt, Nigeria; Certified by Ivy universities including Harvard, Stanford and MIT. He is also certified by NEBOSH, UK. Dr Okere is an Environmental Consultant and presently the Head, Department of Chemical Sciences, Hezekiah University, Imo State and Adjunct Lecturer at University of Port Harcourt. Due to the high unemployment rate and degradation of the environment, he has decided to use this Globupdate platform to enhance humanity as regards the mentioned issues and more.

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