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Customer Support Representative at Prospa Technology Limited

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Customer Support Representative at Prospa Technology Limited

Prospa is a bank for Nigerian entrepreneurs. We’re building the financial operating system for African entrepreneurs and businesses. Using our intuitive and beautifully designed mobile and web application, entrepreneurs can manage all their businesses and banking in one place.

We are backed by Y Combinator, and some of the most well respected and prolific investors, builders and operators in the US, Africa and Europe like Immad Akhund (CEO @ mercury.com), Microtraction and many others.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lagos
Employment Type: Full Time

Job Description

  • You’ll be the go-to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Job Responsibilities
Here are some things you’ll do on the job:

  • Answer questions over chat, email, and telephone, social media
  • Teach customers how to use our product (onsite, through written content, webinars etc)
  • Translate customer needs into prioritized product development
  • Deal with member support queries
  • Review companies that are signing up
  • Create and sustain great relationships with the companies and business owners we’re serving
  • Work with engineering and product to squash bugs and improve the user experience
  • You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
  • You’ll also need to be good with words and extremely competent.

Job Requirements
Experience:

  • Minimum Bachelor’s Degree and /or 3+ years in customer success role.
  • Consistently exercise empathy.
  • Have a strong product sense.
  • Communicate ideas clearly across teams.
  • Be comfortable learning about companies with complex, technical products.
  • Enjoy thinking about how to automate as much of your job as possible.
  • Have strong organizational skills.
  • Stay calm and collected while working on ten things at once.
  • Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
  • Use creativity while working within difficult constraints.
  • Show kindness in the face of unpleasantness (our customers generally are great, but they can get passionate when it comes to their businesses).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

OTHER VACANCIES

Justin Okere
Justin Okere
Dr. Justin Kelechi Okere has a Ph.D (Distinction) in Natural Resources and Environmental Management (Impact Assessment and Remediation) from the University of Port Harcourt, Nigeria; Certified by Ivy universities including Harvard, Stanford and MIT. He is also certified by NEBOSH, UK. Dr Okere is an Environmental Consultant and presently the Head, Department of Chemical Sciences, Hezekiah University, Imo State and Adjunct Lecturer at University of Port Harcourt. Due to the high unemployment rate and degradation of the environment, he has decided to use this Globupdate platform to enhance humanity as regards the mentioned issues and more.

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